The natural tendency of many individuals and organizations, when presented with a problem is to jump to a conclusion and a solution, any solution that people agree with. People in most organizations are reluctant to do a systematic analysis of the problem to determine a root cause before considering potential solutions. Their action is often logical considering the business pressure and less time they have to take decisions. Thus most companies end up treating the symptoms of a problem and the main causes of a problem are left unsolved. As a result the problems resurface again in time and the companies again look forward to quick fixes. This cycle of problem problem-quick fix-resurface-problem-quick fix seems endless. Companies are therefore loosing their hard earned moneys even without knowing or fully understanding the problem which HAS a true solution!
This intensive workshop is based on the proven Six Sigma performance improvement methodology with a strong focus on analyzing the root cause of problems and developing appropriate solutions. The course will start with the identification of the problems, prioritizations of major problems and definition of problems. We will then consider how we measure the problem and then use logical, data and process analysis to understand the problem followed by root cause analysis tools. Once we have verified the root cause we will then consider how we identify, evaluate, develop and implement a solution that addresses the root cause of the problem.
Upon completion of this intensive two day practitioner course participants will be able to:
Workshop topics to be covered:
Use a structured approach to identifying and defining the problem,
- Prioritize which problems to solve at first.
- Determining the root cause through analysis and defining an appropriate solution.
- Use a range of logical, data, process and root cause analysis tools to develop an understanding of the problem and identify a root cause.
- Understand the importance and approaches to verifying a root cause.
- Identify, evaluate and develop solutions that address the root cause of the problem.
- Identification process
- Quick-wins: When and how
- Prioritisation of problems
- Creating OD: Roles and responsibilities of teams, Defining the problems, Objectives and success measures , Scope/constraints, Timescales, Costs – impact and resolution
- Measuring the problem
a. Process and definition
b. Sampling and collection Plan
- Root cause analysis process
- Logical analysis:
- Data Analysis:
- Process Analysis
- Root Cause analysis tools:
- Failure Mode and Effects Analysis
- Ishikawa diagrams
- Cause and Effect Matrix
- Relationship diagram
- 5 Whys
- Scatter/matrix diagrams
- Statistical analysis: co-relations, sample tests
- Root Cause Hypothesis & verifications
- Identify solution
- Evaluate solutions
- Developing selected solution
- Risk analysis
- Pilot testing & Implementation
A case study will be used that runs through both days to reinforce the learning.