About Workshop
Introduction:
Office Management is not an easy job for all levels of employees. Administrative professionals are assigned generally for office management. Without having some basic competencies, techniques, behavior and knowledge, running the office is tough job. Administrative people need to have these management skills. This training is designed to give some basic idea about office management, which is required for administrative professionals at work.
How participants will benefit after the course:
• Participants will learn how to manage an office smoothly.
• Participants will be aware of the techniques of managing an office.
• Interpersonal relationship will be developed.
• Job satisfaction will be increased.
• Internal conflict will decrease.
• Managing capacity will be developed.
• Efficiency and confidence will be developed.
• Behavior of the employees will be improved.
• Healthy environment and congenial atmosphere will remain in the organization.
Workshop topics to be covered:
1. Principles of effective work
2. Competence model & the competencies
3. Effective Communication Skill at Work Place
a) Tips for Better Communication in the Workplace
b) Importance of Communication
c) Office communication over a Telephone
d) Office communication through E-Mail
e) Reports & Letter writing
f) Managing Requests
4. Time Management
a) Effective Time Management
b) Time Management Techniques
c) Importance of Time Management
5. Desk Management
6. Supervising staff
a) Motivating
b) Coaching & Training staff and appraisal
7. Managing working relationship
8. Working in Teams
a) Types of Teams
b) Purpose of the Team
9. Negotiation
10. Importance of Interpersonal Relationships at Work
11. Stress Management
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